Welcome to Venture Communications, Inc. from the Owner, Eric Burch

Thank you for visiting http://www.ventureconnected/ and http://www.iwantaphone.com/ .



My name is Eric Burch and I own Venture Communications, Inc.



My family, my clients and my staff are very important to me.

Eric, Wendy, Kaitlin (14), Kamron (5) and Kedan (2)

Kedan Burch-Is she ready to handle the phone Empire?

THE FUTURE OF VENTURE COMMUNICATIONS, INC. IS SECURE!

Kedan Grace Burch, armed with her friend's cell phone and her plush executive Dora Chair, seem ready to take over the Multi-Million Dollar Empire, headquartered in Lubbock, Texas U.S.A.

Congratulations Kedan!

WHAT DO FOLKS THINK OF YOU ERIC?

“Eric had a difficult challenge to meet my budget needs as well as the product needs. His Company met the challenge and installed the phone system. We are very pleased with the work and the system he found for our organization.” February 28, 2008
Brent McClurehired Eric as a Telecommunications in 2006

“Eric has always presented himself as a professional with bottom line results as the measuring stick. I have enjoyed working with Eric for the last 6 years. He is a valued business partner and a trusted advisor for his partners, as well as his clients.” February 28, 2008
Eddie Brown, District Sales Manager, Panduit Corp.was with another company when working with Eric at Venture Communications, Inc.

“Eric is a no holds barred, you know what you’re going to get and it will be a straight shot. His heart is definitely bigger than his brain. He is a great all around guy.” February 25, 2008
Kyle Prichard, V.P Operations, Venture Communicationsreported to Eric at Venture Communications, Inc.

“Eric is a professional in his field with the experience to get the job done. He is a prp person (problem resolution person). I have referred him to a number of clients and have never been disappointed with the results.” February 27, 2008
Charles Perryhired Eric as a Telecommunications Vendor in 1999, and hired Eric more than once

Eric is a valued resource, and service provider for our Telecommunications at many of our company's locations and join ventures. I have worked personally with Eric on many projects for both my company and others that I have recommended him and his company to. He has always done an expert, and professional job for me and my associates. Eric is the first person I call whenever I have any telecommunications projects come up.” February 27, 2008
Craig Cardhired Eric as a Telecommunications Vendor in 2004, and hired Eric more than once

“Eric is a proven businessman with high integrity and proven skills. His company has become one of our best resellers and his organization only represents products and services in the best possible way. His concern for his customers having only the best value products and services is what has helped his organization achieve consistent growth.” October 15, 2007
Bill Hall, Vice President, Estech Systems Incwas a consultant or contractor to Eric at Venture Communications, Inc.

“Eric Burch is the owner and operator of Venture Communications, one of the leading telecommunication firms in the country. The primary reasons for Venture’s tremendous success are due to Eric's impeccable work ethic, dynamic business model and his progressive approach and embrace of the changing technology in the telecommunications industry. We at Panasonic are very particular with whom we form partnerships with, and without exception, our partnership with Venture Communications is one held in the highest regard.” October 15, 2007
Brooks Nisbetthired Eric as a Telecommunications Vendor in 2006

“Venture Communications is a high end phone sales company that delivers quality and service without a big price tag. Venture is great at trouble shooting problems as well as recommending money saving ideas. I will continue to have them service my account and look to purchase from in the future.” October 15, 2007
Kendall Coxhired Eric as a High Tech Phone Systems in 2004

“II have worked with Eric and the great team at Venture Communications for several years on different support issues for our remote customers Eric and his team has always been on time and pleasant to the customers when they are representing our company. I look forward our continued relationship for years to come. Trent Coleman Enhanced Telecommunications & Data” October 12, 2007
Trent Coleman, Owner, Enhanced Telecommunication and Datawith another company when working with Eric at Venture Communications, Inc.

“Eric and his staff are very good at what they do. I can call them anytime and they will take care of whatever I need immediately. It's nice knowing that if I have a real problem they will get on it as soon as I call.” October 12, 2007
Chad Readhired Eric as a Telephone & Computer in 2001, and hired Eric more than once

“I've worked in the telecom industry with Eric Burch off and on for the last 10 years. He has always demonstrated the utmost professionalism and strong work ethics at his job--always putting service to the customer as number one priority I have recommended him and his company to a very large national company and they are extremely pleased with the service. I wouldn't hesitate to recommend him for any job, big or small, in the telecommnications field.” October 12, 2007
Cathy Rapp, Owner, EnerCoworked directly with Eric at Venture Communications, Inc

Headed to Sonic MG Owner Summit this weekend.

Well folks, 2009 has brought a year of changes here in the Hub City. From this weeks vote to allow alcohol sales within the Lubbock city limits, to the fallout on Wall Street, being felt here on Main Street. Venture Communications, Inc. finds ourselves in the very blessed and fortunate position of having become so diversified over the last several years, that whether the economy tanks or alcohol gets sold next door, our business model will stand.

Tomorrow, Kyle Prichard, CEO and I will be headed to the Gaylord Texan to attend the Sonic Management Group Owner's Summit. This promises to be an exciting weekend for all the new members of Sonic, but also the owners. Sonic was founded by a good friend of mine, Todd Ebberhart, to facilitate the back office infrastructure that companies like Venture need. All Human Resource, Legal, PR and Marketing resources reside in the Sonic arsenal. I cant wait to see what new things will be unveiled this weekend for all of us.

I truly hope that your new year is turning out well for both your families and your businesses. If there is ever anything that I can assist you with, in terms of telephone, security, cabling and security systems, please do not hesitate to call on me at 806.748.2702.

Our booth at the trade show last year. What a blast!

Boatload of phones for sale!!!!!

Anybody need some used phones? I have a ton of every manufacturer, model, size and shape you could imagine. Call me at 806.748.2702 and lets talk about your needs. I also offer refurbishing and repair on every phone system on the market as well. MAKE ME AN OFFER!

Do you hate money ?

Partner Plans

The IT and Telephone systems are the two most critical aspects of any business. They are the nerve center that keeps the business going day in and day out. These two systems provide voice and data, calculations and other mission critical functionalities without which many businesses would come to a grinding halt. That is why a lot of companies purchase equipment with warranties but refuse to purchase maintenance contracts that basically cover the same things as a manufacturer warranty does. Nothing could be further from the truth.

Eric Burch at Venture Communications, Inc. knows what maintenance contracts are all about. Eric owns and operates Venture Communications, Inc., which is located in Lubbock, Texas. In business since 1982, Venture Communications, Inc. started off as a seller of telephone equipment. In 2002, they began acquiring DATA VARs and started selling IT Infrastructure (Computers, Servers, Routers and Switches) and have not looked back since. Venture Communications is now a full-service technology solutions provider, specializing in networking and communication technologies including Copper and Fiber-Optic cabling, Telecommunication Strategies, and Voice over IP Solutions. Some of the brands they deal in include ESI, Dell, Panasonic, Citrix and ShoreTel. Venture Communications, Inc. also provides maintenance contracts for the equipment it sells.

Eric explains that a maintenance contract is needed when uptime is an issue. “A lot of people confuse a maintenance contract with the manufacturer’s warranty.” The manufacturer warranties their products to be free of defects for a given period of time. “Generally that’s it.” The manufacturer is not bound to any timeframes response to a customer’s call or to get a replacement product on site in a certain period of time. On top of that, even when a replacement part arrives, it will generally be the responsibility of the insured to install it or have it installed. “When a customer is under a maintenance contract, all of that, and more, is taken care of.”

Eric also points out that, “There are not many instances when a maintenance contract is not necessary.” The telephone and computer systems in a business are vital to the business and very few companies can afford to have their systems down for long periods of time. Imagine the chaos that would ensue if your company’s computer system was down for 24 hours. That is what most business fear, being shut down for and indefinite period of time. This is where having a service maintenance contract allows you to have parts and service within a couple of hours, instead of days. Eric admits that he sells “A couple of systems that are so dependable that I feel bad about putting them under contract…..They never break.” Of course if the system is truly mission-critical Eric still recommends a service maintenance contract.

There are different types of service maintenance contracts but they all have the same basic components. Eric says that “it really just depends on the level of protection that you want.” Contracts are based on a number of different factors. One of the first considerations is price. The price of the contract is based on two factors: The size of the system and the length of the contract. Eric state that “the features that we offer, all work together to insure that the customer’s interests are protected.” He warns that if items are removed from contract, it may cost less but the loss from downtime would eliminate the savings.







A service contract must be designed to make sure that the telephone or computer system used by your company is ready to meet all your business needs. To meet this goal Eric includes the following in his contracts:

Hardware Replacement - Any time Eric agrees to place a system under contract he makes sure that Venture Communications has replacement parts on the shelf and ready to place in service in the event that part fails on the customer’s site. This is a must for speedy replacement and service.

System Administration – Eric points out that many of his customers are not large enough to have their own technicians so he provides ordinary administrative functions for the system. This helps cut costs for the client and also provides a valuable service that normally a business cannot afford.

System Backups – Venture Communications, Inc. can also keep a regular backup of system configurations, where possible. This is what they keep on hand in the event of a “catastrophic failure of the processor.” With a backup, the system programming can be restored “in a matter of minutes.” This is an important feature for clients that need their system running all the time.

Software upgrades – software drives most telephone systems today and allows for advanced functionalities. Eric says that “if there are new features or fixes available that would benefit the customer; we will perform that upgrades as part of our services.” This helps keep the clients system up to date and bug free.

No expirations date – Eric points out that his maintenance contracts are in effect until the customer decides to end it. That means that a client will be covered and they do not have to worry about renewing their contracts.

Standard packages or custom - Clients can choose between standard coverage or they can customize according to their needs.

Response – Response time is a major factor in the maintenance contract and a major difference between a manufacturer warranty and a service contract. Eric offers a “4-hour response for mission – critical components, 8 hours for non-mission-critical components and 24 hour for administrative changes.” This limits down time and gets business back up and running fast.

Length of contract – A customer can also specify the length of time they want to cover under the maintenance contract. This allows a company to plan accordingly to project timelines. It also lets a client upgrade to a new or different hardware without worrying that their previous contract is still in play. Eric says that “generally we require a minimum of one year. There is a cost for us to maintain a phone system or computer network and we would like the opportunity to recoup our expenses, especially if we have to replace any equipment.” A rule of thumb is that the longer the contract, the less the monthly cost of the contract. Venture Communications offers up to 60 months but these can be renewed and we will cover the equipment for as long as the customer wants the equipment covered.”

Eric concludes that “each feature (of the contract) has been included to insure that our customer gets the most out of their system with the least amount of thought to that system.” He continues, “The big idea here is our perspective on the maintenance contract – it is mutual relationship. On one side it represents the customer’s obligation to send us a check every month.” This is one thing that most customers look at first “but on the other side, our signature on the bottom of the contract represents our commitment to our customer.” So, if we have a service call from a customer, or non customer with a contract will get priority every time.” This point highlights the vast difference between a manufacturer’s warranty and a maintenance contract.

So the next time you think that a warranty is enough to ensure your companies system; think again. A service maintenance contract may be your best option. For more details, call me, Eric Burch, at 806.748.2702 or e-mail me at

eric@iwantaphone.com .

Nice to meet you

Welcome to my Blog for Venture Communications, Inc.

My name is Eric Burch and I make technology work for you!

I will be updating this on a regular basis and I look forward to showing you guys what Venture Communications, Inc. is all about!